Last updated: October 05, 2025
1. Introduction
PlumberConnect ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We may collect personal information such as:
- For Customers: Information provided during the call connection process (if any), video/audio streams during calls (temporarily processed, not stored long-term unless required for specific purposes like quality assurance with consent), device information.
- For Plumbers: Name, email, phone number, license information, experience details, payment information (processed via third-party), video/audio streams during calls, usage data.
- Automatically Collected Information: IP address, browser type, operating system, usage patterns, connection logs.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain the Service.
- Facilitate video call connections.
- Verify plumber credentials.
- Process payments (via third-party).
- Improve and personalize the Service.
- Communicate with you (e.g., support, notifications).
- Ensure security and prevent fraud.
- Comply with legal obligations.
4. Sharing Your Information
We do not sell your personal information. We may share information with:
- Customers and Plumbers connected during a call (video/audio streams).
- Third-party service providers (e.g., payment processors, cloud hosting, analytics).
- Legal authorities if required by law or to protect our rights.
Video and audio streams are generally peer-to-peer or relayed through servers for connection purposes and are not typically stored by us long-term, except potentially for temporary troubleshooting, quality assurance (with consent), or legal requirements.
5. Data Security
We implement reasonable security measures to protect your information. However, no internet transmission is completely secure.
6. Data Retention
We retain your information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your jurisdiction, you may have rights such as accessing, correcting, or deleting your personal information. Please contact us to exercise these rights.
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to operate and analyze the Service. You can manage cookie preferences through your browser settings.
9. Children's Privacy
The Service is not intended for children under 13 (or a higher age depending on jurisdiction). We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy. We will notify you of significant changes.
11. Contact Us
If you have questions about this Privacy Policy, contact us at support@example.com.